Shipping Guide

1. Order Confirmation and Tracking:

  • Once you place the order on our website and make payment for it, you would receive an order confirmation email immediately.
  • Will usually ship within 3 business days of receiving cleared payment. Once shipped out, an email will be sent to you with tracking number. Please allow additional 3-7 days for delivery.

Note: If you don’t receive any emails, please contact us. Please confirm your email address left for order is right. You can also visit "My Account" to view the state of the order.

2. Shipping Guide

The total time is the sum of the processing time and the delivery time.  

Processing time: the time between when you place an order and when we ship it;
Delivery time: the time between when your order has been shipped and delivered to you.

Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 1-3 days.

Delivery time:
The time for your item(s) to travel from our warehouse to your destination

After your order is shipped out, the delivery time solely depends on the shipping method you choose. So please pay attention to the delivery time of each international courier before you choose. Due to the impact of the pandemic, delivery time will be temporarily changed as follows:

Item Area Delivery time Delivery time
In Peak Season
Standard United Kingdom 3-7 calendar day  
United States, Australia, Canada 3-7calendar days  

France, Spain, Germany, Netherlands, Spain, Italy,Ukraine,Austria,Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland,Russia,Japan,

7-12  calendar days 10-20  calendar days
Brazil, Argentina, Chile, Mexico,New Zealand, India,Singapore, Vietnam, Malaysia, Israel,Indonesia, Turkey 8-15 calendar days 10-25 calendar days
Priority United States,Russia,Australia 7-10 calendar days 10-15calendar days
Express 3-7 calendar days worldwide

Shipping Cost

The shipping cost depends on the distance between your location and China and the shipping method you choose.You can calculate your shipping cost by clicking the “Calculate Shipping Cost” button beside the “Add to Cart” button on each product page, or on the checkout page before payment.The shipping costs for different shipping methods will be displayed clearly. See an example below.

HUPARTS_ETA

Shipping method will be automatically chosen by our system according to each specific situation like product categories, shipping address, shipping agent or packing material. Thus, the shipping fees of two different orders with the same weight may differ slightly.

 

  • Shipping address
    Please make sure to provide us with correct, precise , and detailed shipping Address.
    Please leave us your correct phone number, that the carrier can contact you smoothly for delivery.

3. Taxes
Q: Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Q: Do you add extra tax charges, VAT, sales tax to order totals?
A: No, we do not add any sales taxes or hidden charges to orders. The order total you see (goods total + shipping) is what you pay us. However, you may be charged some taxes by customs of your country when importing goods. Please consult your local tax office in advance.

Q: How do you deal with customs problems? What are you going to do if our goods get stuck at the customs?
A: We have customers in different countries and normally have no problem getting through the customs. However, we could not 100% guarantee, since customs policy may change. If your goods get stuck at the customs, we will do everything possible to help.

Q: Do I need special knowledge for importing goods through customs?
A: No, in most countries, import is easy and you don't need to do anything special. The courier or freight company will manage the whole clearance process at customs for your small or medium-sized orders. 

Q: What documents do you provide? Will we get everything we need for customs clearance?
A: We generally provide a commercial invoice as attached with every shipment, if you have any special requests for the invoice or need more documents, please feel free to contact us.

Q: I have not received the goods, it has been blocked by customs, please give me the full refund.
A: Sorry to hear that, we stated on the website that customers are responsible for the destination customs clearance, as we only can promise to deliver parcel safely through the customs in China, we do not know much about your customs, we feel really sorry  for the problem with your last shipment. Please contact your related sales for resolutions.

4. Track your order:
You will receive an email with your carrier and tracking number. With this tracking number you can track the progress for your purchase. You can track your shipments by clicking on these links below:

Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!
Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

Enjoy your shopping with us

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